Cancellations
Missed Appointment / Late Arrivals
Out of coutesy, if you are unable to attend your appointment please let me know at least 48 hours beforehand.
If a groom is missed, I understand it could be for a genuine reason, though sometimes I may need to charge 25% of the full groom, and take 50% in advance of the next booking.
If you are running late for your appointment, please call to let me know as soon as you can. I work to a very tight schedule throughout the day and being more than 15 minutes late can have a knock-on effect on the day’s appointments.
If you are more than 20 minutes late, you may be asked to rebook your appointment for another day, and may have to pay a 25% fee.
Health
If you are aware of your dog being unwell or fighting some kind of infection/infestation, please inform me as soon as you can, and do not bring your dog to the salon.
Seasons
If your bitch is in season it might be best to avoid coming to the salon as they can be slightly more sensitive than normal, and being groomed may become uncomfortable or upsetting for her.
Parasites
Please ensure your dog is up to date with flea and tick treatments as I am not licensed to give them.
Ticks
Ticks are commonly found on a dog’s skin during the warmer months, and I will remove these during the grooming session. You will be informed upon collection if any are found, to keep an eye on the site of the tick’s bite for a couple of days just in case of any infection.
Flea Removal Policy
Dogs can easily pick up fleas and generally, I do not charge if a couple are found.
If an infestation of fleas is apparent, you will be informed via a polite phone call to collect your dog. A charge may apply for equipment and salon de-infestation.
De-matting
If your pet has matts that I can easily deal with, I am happy to do so (as long as your dog allows it!!). I abide by the Animal Welfare Act, and any cases of matting will result in a partial or complete coat removal to relieve your dog’s suffering caused by matted hair. Removal of the matted coat will allow your dog to start afresh with his or her grooming schedule.
On collection of your dog, I can offer advice on correct brushing methods and the right tools to use for your dog’s coat.
There will be an additional fee on top of the grooming price, due to the time it takes to remove the matts and the ‘extreme wear and tear’ it causes to clipper blades.
Animal Welfare
As a dog groomer, it is my responsibility to meet your dog’s needs and comfort whilst under my care.
The Animal Welfare Act 2006 sets minimum standards which we will always exceed.
The Act makes owners and keepers responsible for ensuring that the welfare needs of their animals are met. These include;
- the need for a suitable environment (place to live)
- then need for a suitable diet
- the need to exhibit normal behavior patterns
- the need to be housed with, or apart from, other animals (if applicable)
- the need to be protected from pain, injury, suffering and disease
Aggression
If your dog is found to be extraordinarily difficult or aggressive you may receive a call to collect your dog, regardless of how far the groom has progressed.
Upon collection, I can discuss the best route forward to overcome the issues. In most cases, I will try to continue calmly and work with your dog, however, if they are too distressed and not able to be groomed, it is best not to continue for the safety of the dog and (and myself!). In this case, you will be asked to collect immediately. A cancellation charge may apply.
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